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COMMON ZYMETA PROBLEMS AND SOLUTIONS
- Coin Mechanism Not Responding
– this can be caused by the computer losing contact with the coin mechanism
Solution – insert user card, select Reboot Console
in lower right corner. This will reboot machine, and the machine normally
takes a few minutes to reboot so please be patient.
- Card
Reader Not Responding – this can be caused by the computer losing
contact with the card reader
Solution - if inserting the user card doesn’t work,
press the black pushbutton on the lower left side of machine once. This should
turn machine off. Press it once again to restart machine – be patient as
machine takes a few minutes to start.
- Touch Screen Not Responding
– this can be caused by the computer losing contact with the touch screen
Solution – insert user card, select Reboot Console
in lower right corner. This will reboot machine, and the machine normally
takes a few minutes to reboot so please be patient.
- Zymeta appears to be frozen, or
“locked up” – once a month the machine does maintenance on the hard
drive, which may cause the machine to be frozen. Normally this shouldn’t take
longer than about 20 minutes. The screen shows albums, but will stay stuck on
one screen and not respond to touch.
Solution – wait about 20 minutes. If machine hasn’t started, insert user
card and select Reboot Console to restart
machine. If inserting the user card doesn’t work, press the black pushbutton
on the lower left side of machine once. This should turn machine off. Press it
once again to restart machine – be patient as machine takes a few minutes to
start.
- Machine is “dead” i.e. nothing
on screen, no music, no video – someone has either unplugged
machine, or pushed the reset button on the side, or perhaps the breaker for
the outlet the Zymeta is plugged into has blown.
Solution – make sure Zymeta is plugged in. If machine still doesn’t start,
press reset button once on lower left side to start machine. Check outlet with
a lamp or something to make sure power outlet works.
- Machine is working, but no
music – normally this is caused by someone changing the settings on
the amplifier/receiver.
Solution - If it is an amplifier we have supplied, make sure it is turned
on and volume is turned up. It should be set to either CD or AUX. You can try
pressing TUNER and see if you hear anything. If you hear hissing then the
amplifier and speakers are working. If you hear nothing then check that the
correct speaker button is turned on (normally A, but never A and B). Make sure
display doesn’t say MUTE or TAPE MON. If all else fails reset machine as
described previously.
- Error/warning message on screen
– this is caused by a communications failure between the Zymeta machine
and the internet.
Solution – insert user card and press SYNCRONIZE WITH SERVER. You should
see some activity above this button, then it should say FINISHED. If you get
an error message, then likely the phone line or highspeed internet network
cable has been disconnected from where our installer connected it. The machine
will continue to operate up to 14 days without communicating.
- Error/warning message on screen
and machine is disabled – this is caused by a communications
failure between the Zymeta machine and the internet. It also means it hasn’t
communicated for 14+ days.
Solution – insert user card and press SYNCRONIZE WITH SERVER. You should
see some activity above this button, then it should say FINISHED. If you get
an error message, then likely the phone line or highspeed internet network
cable has been disconnected from where our installer connected it.
If machine has disabled itself, and communication cannot be completed, please
CALL US. We can supply you with a code you can enter to reactivate the machine
for up to 30 days. In that time we should be able to have our technicians
resolve the problem at your site.
Rev 1.1 March
23, 2006
Foster VS
Vendor Amusements
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